Accounts receivables executive

Position Overview

Optimize the accounts receivable function for a fast-moving wholesale food products distribution business. Establish robust systems, processes, and team capabilities to ensure timely collections, accurate reporting, and strong cash flow management across a diverse customer base. Working hours 8am - 530pm.

Key Responsibilities

1. Process & Systems Leadership

• Design and implement comprehensive AR standard operating procedures (SOPs) aligned with FMCG industry best practices

• Establish credit policies, payment terms structures, and collection escalation protocols

• Develop automated reporting dashboards showing aging analysis, collection effectiveness, DSO trends, and cash flow forecasting

• Create standardized templates for customer communications, dispute resolution, and payment arrangements

• Implement data quality controls and audit procedures across all customer account systems

2. Team Management & Development

• Guide and mentor officers who handle debt collection as part of their broader responsibilities

• Conduct regular training on professional collection techniques, negotiation skills, and customer relationship management

• Set clear performance metrics (collection rates, dispute resolution time, customer satisfaction) and conduct regular reviews

• Foster collaboration between AR, sales, logistics, and customer service teams

3. Collections & Customer Management

• Oversee the end-to-end collections process from invoice issuance through payment reconciliation

• Review high-value or problematic accounts and intervene in complex negotiations

• Establish proactive customer communication protocols to prevent delinquencies

• Coordinate with delivery teams on cash collection processes and daily reconciliation

• Coordinate with sales team on escalated debt collection requests & tracking their success rates

• Manage escalation procedures for legal action or write-offs when necessary

4. Reporting & Analysis

• Provide management with weekly/monthly AR position reports including outstanding balances by aging bucket, collection forecasts, and risk assessments

• Track key metrics: Days Sales Outstanding (DSO), collection effectiveness index, bad debt percentage, dispute resolution time

• Identify trends in payment behaviours across customer segments and recommend credit limit adjustments

• Present cash flow implications and working capital impacts to senior leadership

Qualifications

Required:

• 5+ years experience in accounts receivable or credit management, preferably in FMCG distribution, food wholesale, or related industries

• Proven track record establishing AR processes and leading collection teams

• Advanced Excel skills (pivot tables, VLOOKUP, dashboard creation) and experience with ERP/accounting systems

• Strong understanding of credit risk assessment and working capital management

• Excellent leadership, coaching, and stakeholder management abilities

• Proficiency in Mandarin and English (spoken and written) for effective internal & client communication

Preferred:

• Experience with similar FMCG distributors

• Familiarity with Singapore wholesale/distribution business practices

• Experience formalising and motivating existing staff to adopt updated AR SOP

• Professional certification (CPA, CA, or credit management credentials)

Personal Attributes:

• Systematic thinker who can build processes from scratch while maintaining operational flexibility

• Diplomatic communicator who balances firmness in collections with customer relationship preservation

• Detail-oriented with strong analytical and problem-solving capabilities

• Comfortable working in a dynamic, fast-paced wholesale environment

• Ability to influence and align stakeholders without direct reporting authority