Job Description

Position Overview:

The Client Accounting Manager leads a team of bookkeeping and accounting specialists delivering end-to-end accounting services to a diverse portfolio of clients across multiple industries. This role combines hands-to-keyboard operational oversight-ensuring high accuracy in high-volume transaction processing, invoice entry, and account reconciliations-with team leadership, workflow optimization, and client relationship management.

Key Responsibilities

Team Leadership & Operations Management

Manage and mentor a dedicated team of 6 Bookkeepers and Accounting Executives, setting clear KPIs, performance targets, and quality benchmarks.

Oversee daily workflow distribution across client accounts to ensure optimal team capacity, balanced workloads, and strict adherence to service-level agreements (SLAs).

Conduct regular quality control reviews on high-volume data entry, invoice indexing, accounts payable/receivable processing, and general ledger postings completed by the team.

Lead onboarding, training, and continuous professional development for team members on accounting software, industry-specific workflows, and client interaction protocols.

Client Accounting & Portfolio Oversight

Serve as the primary escalation point for a portfolio of clients spanning diverse industries (e.g., retail, professional services, manufacturing, tech, construction).

Supervise end-to-end accounting processes, including automated/manual invoice entry, multi-currency accounts, bank/credit card reconciliations, and period-end closes.

Standardize multi-industry chart of accounts and ensure custom accounting rules and vendor workflows are documented and maintained across all client accounts.

Review monthly financial statements, variance reports, and transaction logs prior to client delivery to ensure total accuracy and GAAP/IFRS compliance.

Process Improvement & System Integration

Evaluate and implement accounting technologies (e.g., QuickBooks Online, Xero, Microsoft Dynamic, Odoo and NAV) to automate manual data entry and streamline client invoice collection.

Design standardized Operating Procedures (SOPs) for client onboarding, invoice processing routines, and data security standards.

Analyze team productivity metrics and error rates to continuously refine internal workflows and eliminate operational bottlenecks.

Key Qualifications & Skills

Education: Qualifications in ACCA, or Accounting, Tax or Business Degree/Diploma

Experience: 5+ years of progressive accounting/bookkeeping experience, with at least 2+ years in a team lead, supervisory, or managerial capacity.

Industry Background: Proven track record managing client accounts across varied industries within a Client Accounting Services (CAS) firm, public accounting, or outsourced agency environment.

Technical Proficiency:

Advanced command of cloud accounting platforms (QuickBooks Online, Xero, Microsoft Dynamic, or similar ERPs).

Proficiency with OCR document processing tools (e.g., Tofu, Hubdoc) and accounts payable/receivable automation platforms.

Expert-level Microsoft Excel/Google Sheets skills (Pivot Tables, VLOOKUP/XLOOKUP, data manipulation).

Core Competency: Strong understanding of general ledger mechanics, double-entry bookkeeping, multi-entity accounting, and chart-of-accounts customization.

Soft Skills: Exceptional client communication, conflict resolution, conflict management, and empathetic leadership with a mentorship-first mindset.