Account Manager, SME & Growth

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you'll do

As an Account Manager at Airwallex, you will own the relationship with our SME clients and work cross functionally, across sales, product, operations, marketing, and strategy, to deliver the best customer experience. This role will focus on qualifying, servicing, upselling, cross-selling, and building multi-stakeholder relationships with your portfolio of customers. The ideal candidate possesses a passion for SMEs, a curiosity of industry trends, and an adventurous spirit to experiment. Additionally, you will work closely with the commercial leadership and strategy team to provide insights to grow the business.

This role is based in Singapore.

Responsibilities:

• Build Relationships: Cover your portfolio and develop deep understanding of your clients current and future needs.

• Identify Opportunities: Utilize data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform.

• Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products.

• Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed.

• Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry.

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Strong Hustle: You love sales, and are driven and resilient to achieve KPIs.

• Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions.

• Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally.

• Communication Skills: Strong verbal and written communication in English.

• Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively.

• Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues.

• Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share.

• Industry Experience: 1-2 years experience in account management, with proven track record of driving revenue growth within existing accounts. Exposure to start-up and fintech environments preferred.

Preferred qualifications:

• Proven ability to diagnose and resolve technical issues and experience working closely with technical stakeholders

• Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile

• A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success

• Experience with data visualization tools (e.g., Looker, Tableau)

• Proficiency in other South East Asian languages will be added advantage