About Us
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Overview
Do you enjoy taking ownership of a commercial portfolio and building long-term partnerships Do you like using data to spot opportunities and turn insights into action
As an Account Manager Partner Services based in Singapore, you will manage a portfolio of hotel and accommodation partners. You will be their trusted advisor, using data and market insights to grow their business on Booking.com and improve the experience for our shared guests.
You will focus on performance, pricing, availability and partnership quality making sure partners get the most out of our platform while supporting our growth in the Singapore market.
Key Responsibilities
- Partner portfolio and relationship management
- Manage a portfolio of hotel and accommodation partners in Singapore, including chains and high-value partners.
- Build strong, long-term relationships with key decision makers at property and group level.
- Maintain a regular engagement cadence (calls, online meetings and in-person visits) to review performance and align on growth plans.
- Commercial performance and growth
- Analyse partner performance data (production, conversion, pricing, availability) and translate holistic insights into clear actions.
- Identify opportunities to grow share of wallet, improve visibility and drive more high-quality bookings.
- Implement regional and global commercial initiatives, campaigns and experiments within your portfolio.
- Partner advisory, pricing and enablement
- Advise partners on revenue management, pricing, distribution and merchandising strategies.
- Share best practices on content, photos and policies to improve conversion and guest experience.
- Educate partners on Booking.com tools, products and programmes, driving adoption and effective usage.
- Quality, service and issue resolution
- Safeguard a high level of service for managed partners, following global Partner Services standards.
- Proactively spot and resolve partner pain points, coordinating with internal teams such as Customer Service, Credit Control, Connectivity and Commercial Excellence.
- Take ownership of escalations within your portfolio and drive timely, balanced solutions for partners and customers.
- Market insights and collaboration
- Share local market trends, competitor activity and partner feedback with the wider team.
- Demonstrate an open-to-change mindset, adapting quickly to new priorities, tools and partner needs.
- Collaborate closely with the Area Manager, Market Team Manager, Key Account Managers, Senior Account Managers & Account Managers to ensure consistent coverage and execution across the Singapore market.
- Contribute to projects and initiatives that improve how we work with partners in Southeast Asia.
Qualifications And Skills
- Broad job knowledge (for example 35 years) in account management, sales, business development or a related commercial role.
- Experience managing B2B relationships, ideally with hotels, travel, e-commerce or hospitality partners.
- Strong commercial and analytical skills; confident working with data and dashboards to identify trends and opportunities.
- Good understanding of pricing, revenue or distribution management principles is a plus.
- Ability to build trust, influence decisions and drive change with external partners and internal stakeholders.
- Strong communication and negotiation skills, both written and verbal.
- Proactive, organised and comfortable managing a large, business-critical portfolio with multiple priorities.
- Proactive, responsible, friendly team player who also takes initiative and ownership while working effectively and independently.
- Fluent in English; additional Asian language skills are a plus.
- Travel for work: you are willing and able to visit partners and attend occasional regional meetings or events.
- You already have existing working rights in Singapore.
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech.
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Please Attach CV And Additional Documentation In English Language.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position. 
