Account Manager
What are we looking for
real solver
Solver Absolutely. But not the usual kind. We're searching for the architects of the audacious & the pioneers of the possible. If you're the type to dismantle assumptions, re-engineer best practices, and build solutions that make the future possible NOW, then you're speaking our language.
Your Mission: The Role
solving for better.
This isn't your typical Account Manager gig. We don't manage accounts; we accelerate their success.
You are a forward-deployed solver (fds), embedded directly within our most strategic client relationships. Your mission is to be obsessively client-centric, acting as the Directly Responsible Individual (DRI) for turning their business goals into realized value. You will quarterback the entire post-sale journeyfrom unearthing new opportunities to mitigating risks and ensuring every promise is brilliantly kept.
If you're a strategic farmer with the instincts of a hunter, the empathy of a trusted confidant, and the relentless execution mindset of an engineer-we've got a seat for you at the front of the table.
You're not just managing a client. You're owning their success.
Your Responsibilities
what you will wake up to solve.
This isn't a check-in and chat role. You are the DRI for your portfolio's health, growth, and success. Your mission: use our solver DNA to deepen partnerships and deliver real value long after the sale.
Here's how you'll make your mark:
- Growth Catalysis & Value Expansion: You are a catalyst for growth, unlocking new value by serving as both the client's champion and an internal navigator. You own the entire post-sales commercial journey, quarterbacking escalations and managing executive stakeholders to ensure our delivery engine is perfectly synced with client ambitions.
- Strategic Partnership & Influence: Forge unshakeable partnerships with key client stakeholders, becoming their go-to confidant on all things tech and transformation. Lead high-impact Quarterly Business Reviews (QBRs) that serve as strategic roadmaps, not just status updates.
- Obsessive Support & Proactive Success: Orchestrate flawless execution for client go-live moments and critical events, acting as mission control for their success. Own the red flag. When issues arise, you marshal resources until the problem is evlos (solved differently).
- Building Clients for Life: Champion the voice of the customer internally, funnelling their feedback to make all of Searce better, faster, and smarter.
- Strategic Account Cultivation: Proactively engage with key client accounts to understand their evolving needs, identify new solution opportunities, and drive the long-term strategic growth of the partnership.
- Operational Advisory & Issue Resolution: Provide expert guidance on day-to-day operational challenges, coordinating with internal teams to ensure smooth service delivery and rapid resolution of emerging issues.
- High-Stakes Escalation Management: Lead the navigation of complex client escalations and difficult conversations, acting as the primary advisory point to align stakeholders and achieve mutually beneficial outcomes.
- Commercial & Contractual Oversight: Advise on contract renewals, expansions, and amendments, ensuring alignment with proposed solutions and managing any commercial discussions related to service delivery or invoicing
Welcome to Searce
The process-first, AI-native modern tech consultancy that's rewriting the rules.
We don't do traditional.
As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes. Our solvers co-innovate with clients to futurify operations and make processes smarter, faster & better.
Functional Skills
- Strategic Partner, Trusted Confidant: Moves beyond a vendor relationship to forge true partnerships. Listens for what's not said, earns the right to provide strategic guidance, and becomes the client's go-to advisor for their toughest challenges.
- Value Hunter, Growth Catalyst: Possesses a sixth sense for opportunity. Proactively identifies whitespace and connects client ambitions to Searce solutions, turning successful delivery and established trust into new streams of growth.
- Obsessive Advocate, Retention DRI: Owns the client's success as if it were their own. Relentlessly monitors account health, champions the client's voice internally, and makes churn a forgotten concept by ensuring value is always being delivered and realized.
- Internal Navigator, Delivery Synchronizer: Acts as the central hub for the client. Translates client needs into actionable tasks for internal teams and ensures everyonefrom delivery to supportis aligned, in sync, and executing flawlessly.
- Commercial Storyteller: Articulates the so what behind our work. Crafts and delivers high-impact QBRs that tell a compelling story of value creation, reinforcing the partnership and strategically mapping the road ahead.
Experience & Relevance
- Advisory Pedigree: 4+ yrs of foundational understanding of customer success and account stewardship, eager to ensure clients realize sustained value from their technology investments long after the initial sale.
- Growth-Minded Acumen: Demonstrates a keen instinct for cultivating growth within existing partnerships, ready to support the team by identifying strategic upsell and cross-sell opportunities that align with the client's journey.
- Relationship-Centric Acumen: Eager to build deep, lasting client relationships, developing core advisory skills in account governance, stakeholder management, and strategic business reviews.
- Locally Attuned: Exhibits a strong desire to understand the local business ecosystemmarket trends, partner capabilities, and client-specific nuancesto provide more contextual and impactful advice to their account portfolio.
Join the real solvers
ready to futurify
If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the Art of the possible. Don't Just Send a Resume. Send a Statement.
