Key Account Manager

About the role:

As a Key Account manager at Aspire, you will directly own revenue outcomes across our most strategic accounts. This role is commercial and growth-driven, with a primary focus on expansion, engagement and net revenue retention (NRR). You will act as a strategic partner to clients while driving commercial value for Aspire.

Key Responsibilities:

• Own a portfolio of key accounts with full accountability for net revenue expansion through upsell, cross-sell & retention.
• Develop and execute strategic account plans tied directly to commercial targets, identifying opportunities to increase product adoption and wallet share.
• Lead commercial conversations with clients, including renewal negotiations, pricing discussions, and expansion proposals.
• Use data-driven insights to forecast portfolio performance, identify revenue risk, and implement actions to protect and grow NRR.
• Partner with Sales, Product, and Operations to drive account strategy, ensure successful product rollouts, and unlock expansion opportunities across Aspire's offerings.

Minimum qualifications:

• 56 years of experience in Customer Success, Account Management, or similar revenue-focused roles in fintech, banking, or SaaS.
• Proven track record of managing high-value accounts and delivering measurable revenue, retention, or expansion results.
• Strong analytical and forecasting skills, with the ability to use data to identify revenue opportunities and predict risk.

Preferred qualifications:

• Experience with data-centric or scaled CS motions focused on revenue efficiency.
• Prior exposure to automation and AI tools that improve renewal cycles, upsell targeting, or customer segmentation.
• Knowledge of fintech products, payments, or digital banking solutions.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Aspire. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Aspire may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Aspire's Candidate Privacy Notice