Account Manager

Account Managers help clients achieve their strategic objectives by providing excellent relationship management, service & support. We work on understanding client's business. We optimise client's workflows and priorities. The Account Manager for Group/Key strategic account is tasked with maintaining deep customer relationships to drive account revenue growth and retention. We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business.

This role is specifically focused on Group/Key strategic account management. The role is will be accountable for the commercial close of all deals and retention of existing business.

You will also create/support larger solution opportunities and work alongside Proposition Sales and Customer Success Managers to close them.

What will you be doing

• Demonstrate deep understanding of the customer decision makers strategies, priorities and needs
• Have solid understanding of our propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within accounts
• Drive growth by growing our revenue footprint within accounts
• Expand overall customer engagement and increase net revenue within book of business
• Be responsible for all commercial activities within accounts, owning the end-to-end customer relationship
• Drive efficiency in account administration
• Manage internal and external partners and maintain networks to negotiate and close deals
• Ensure high client satisfaction & service levels are maintained
• Focus on constantly learning new products, proposition and stay abreast of industry trends
• Own the input & maintenance of all account plans & activities in Salesforce
• Analyse impact from intelligence on competitor activity and provide feedback to senior management and Product teams
• Work collaboratively across cross-functional teams and bring a positive culture to work every day!
• Excellent time management skills, team work but also independent drive and execution
• Open to change and easily adaptable to changes and opportunities

What are we looking for

• Experience in Sales / Business Development / Account Management, strong customer focus and orientation
• Strong understanding of customers - their business model and workflows
• Strong understanding of financial markets
• Previous market or competitor experience is preferred
• Highly motivated self-starter
• Presentation and interpersonal skills: ability to deliver and communicate at all levels within an organisation, including C-level
• Selling skills (identity, develop and articulate a sophisticated proposition/consultative selling)
• Ability to develop and implement a sales execution plan (account plan, territory plan)
• Problem solving-ability to understand, articulate, structure and solve client needs
• Proven communication, selling, persuasion skills
• Solid understanding of front, middle & back office workflow in asset management
• Good Knowledge of CRM software and admin systems
• Additional language to English is a plus (Mandarin, French, Spanish, Japanese etc)

Why Join Us

• A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people
  We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
• Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
• Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
• Focus on Wellbeing: A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily Me Hour, Annual wellness allowance
• Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising