Account Manager

We're looking for an Account Manager who can go beyond day-to-day client servicing to become a trusted digital partner to clients.

You will own a portfolio of accounts, understand each client's business and growth objectives, identify the right problems to solve, and translate those needs into clear digital strategies across SEO, Google Ads, Meta and Organic Social.

You will work closely with our specialist teams to turn performance data and technical recommendations into practical business conversations, while driving client retention, account growth and long-term value.

This is not a technical execution role. You are expected to understand digital marketing well enough to ask the right questions, challenge weak thinking, guide clients confidently and ensure the right actions are taken.

What You'll Do

• Own client relationships and act as the primary point of contact for assigned accounts.
• Understand clients business models, objectives and challenges, and translate them into clear digital priorities.
• Develop and manage cross-channel account strategies across SEO, Paid Media and Organic Social.
• Monitor performance, identify risks and opportunities, and recommend actions based on data and business objectives.
• Work closely with internal specialists to ensure recommendations are validated, executed and followed through.
• Lead renewal conversations and maintain visibility of upcoming renewals, risks and changes in account scope.
• Identify relevant upsell and cross-sell opportunities based on client needs and performance gaps.
• Translate campaign performance into clear, actionable insights for clients.
• Manage multiple accounts and stakeholders while maintaining strong service standards.
• Continuously build your knowledge across digital marketing, emerging platforms and AI-enabled ways of working.

What We're Looking For

• Minimum 3 years of Account Management, Client Servicing or related client-facing experience.
• Strong working knowledge of digital marketing, including SEO, Google Ads, Meta and Organic Social.
• Proven ability to build client relationships and manage stakeholders confidently.
• Experience in client retention, renewals and account growth.
• Strong commercial and business acumen, with the ability to understand a client's broader business objectives.
• Comfortable managing multiple accounts and competing priorities in a fast-paced environment.
• Curious, proactive and comfortable learning new digital and AI-driven approaches.
• Hands-on Google and/or Meta experience is an advantage.
• Agency experience is highly preferred, especially experience managing multiple external clients concurrently.