Job Description

The Account Manager role is a full-time, remote opportunity, responsible for managing large-scale data annotation programmes and ensuring smooth operations, compliance, and client satisfaction. The position will act as a key link between clients, stakeholders, and internal teams, coordinating multilingual workflows and supporting the successful delivery of complex projects.

Responsibilities

Act as the main point of contact for clients and stakeholders
Oversee project timelines, deliverables, and issue resolution
Ensure projects meet quality, productivity, and compliance standards
Identify operational risks, staffing gaps, and workflow bottlenecks, and implement appropriate solutions
Support workforce planning and scaling
Track key performance indicators, service-level agreements, workforce metrics, and account health
Lead account reviews, reporting, and stakeholder updates
Coordinate with operations, Quality Assurance (QA), recruitment, training, and production teams to support successful project execution
Maintain accurate documentation, process updates, and project trackers
Collaborate with multilingual teams managing artificial intelligence (AI) data workflows
Drive continuous improvement initiatives to optimise operational efficiency and client satisfaction

Requirements

3â€5 years of experience in account management, operations, project management, or client services
Knowledge of data labelling, AI operations, content moderation, business process outsourcing, or digital operations environments
Experience managing enterprise or high-volume operational accounts
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in fast-paced environments
Excellent stakeholder management and communication skills
Experience with KPI reporting, SLA management, and operational dashboards
Detail-oriented and highly organised
Experience managing remote or distributed teams
Background in vendor management or workforce operations
Experience working with cross-functional and multicultural teams
Proficiency in spreadsheets, reporting tools, and project tracking systems
Familiarity with AI training data, annotation workflows, or trust and safety operations

About the company

A technology company providing an AI-enabled platform that combines digital capabilities with a global flexible workforce. The organisation helps brands scale customer support and data annotation quickly, efficiently, and cost-effectively. Its model replaces traditional contact centre structures by reducing overhead, enabling on-demand scaling, and giving workers greater autonomy with instant payment.

JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel Name: Sharon Hong
EA Personnel: R25128240

#LI-JACSG