Account Manager, Asia
Responsibilities
- Providing an excellent level of service to all assigned Accounts
- Responsible for maximizing system usage, engagement and volumes
- Responsible for ensuring a high degree of customer satisfaction
- Responsible for reaching your target of 100% subscription renewals
- Responsible for identifying opportunities to sell further solutions within your Account organizations
- Responsible for developing an expertise in all features of the Integral system as it relates to your Accounts
Knowledge, Experience
The ideal candidate will have the following knowledge and/or experience:
- Bachelor's Degree
- Significant experience in an account management role at a Financial Institution or software solutions vendor.
- Experience with eFX solutions at a bank or software solutions vendor
- Proven experience in managing relationships at senior levels within an organization
- Good understanding of competitive landscape and market trends
Skills And Competencies
The ideal candidate will have the following skills:
- Excellent written and verbal communication and interpersonal skills
- Business level Japanese, Cantonese, Mandarin language proficiency
- Commercial acumen with strong math skills essential
- Outstanding communication skills, verbal and written
- Strong interest in technology
- Ability to work within all levels of large organizations with diplomatic skills and political sensitivity
- Excellent knowledge of Microsoft Office products as well as CRM systems
- 3 or more years of proven experience in a Sales, Relationship Management or Customer Success environment
- Experience working with an e-trading platform, FX, or other financial markets software product via either a vendor or bank
- Responsible & self-motivated; capable of self-managing. Must co-ordinate effectively with colleagues as part of a geographically dispersed team
- Detail orientated; patience and perseverance in seeing a complex problem through to an agreed solution
- High levels of proficiency with electronic trading applications and foreign exchange markets
- High energy team player
