Account Manager (Hospitality Industry)

The Account Manager is fully accountable for the commercial health, relationship depth, and strategic positioning of the assigned portfolio. This includes protecting recurring revenue, expanding wallet share, strengthening executive relationships, and ensuring we are positioned as the preferred long-term technology partner. The AM must treat each account as a mini-business unit with clear growth strategy and measurable outcomes.

Own and grow assigned Hospitality & MICE accounts with full commercial accountability.

Develop and execute 1236 month account plans aligned to customer roadmap and budget cycles.

Drive cross-sell and upsell across connectivity, cybersecurity, hybrid IT, IPTV and managed services.

Engage executive stakeholders (GM, CIO, IT Director, Procurement, Finance) to strengthen long-term partnerships.

Lead opportunity qualification and tender strategy to improve win probability and deal quality.

Orchestrate internal teams (Service Lines, Solution Architects, PM) for competitive and delivery-aligned pursuits.

Maintain strong pipeline coverage and forecast discipline.

Manage escalations proactively to ensure high customer satisfaction and retention

Degree in Business Management / Information Technology or its related discipline.

Minimum 5 years of sales experience in telecommunication or related IT industry.

Experience managing hospitality, MICE, or large enterprise accounts preferred

Excellent communications, team collaboration and analytical skills.

A strong understanding of social selling, using tools and platforms such as LinkedIn and Salesforce.

Demonstrated success in driving new business sales, and ability to develop and manage a sales execution plan at an account and/or territory level.

Preferred experience in solution selling like global managed network services, hybrid cloud, security and other related solutions with good understanding of the digital transformation of multinationals in Asia market.