Account Manager (Enterprise)

Job description:

• Drive revenue growth in the Enterprise segment and improve company market positioning
• Develop business plans for sales team for market penetration
• Develop products and services portfolio, as well as knowledge of current market conditions to plan persuasive approaches and pitches to potential customers
• Identify revenue growth opportunities, diversify business streams and strengthen market position through research on prospects, new products/ services or industry trends or insights from business network
• Cultivate and strengthen relationships with key accounts and channel partners through regular engagement plan
• Ensure timely delivery of solutions according to customer needs and objectives
• Handle client feedback and queries as the lead point of contact for all customer account management matters, and escalate to higher level when needed
• Identify areas for improvement and enhance products/ services and customer experience
• Forecast and track new sales and key account metrics