Looking for an opportunity to elevate your career Our internal mobility program is just what you need!
In Singtel Group, we strongly believe that our employees are our most valuable assets and are committed to creating a culture that supports your professional growth. By exploring new job opportunities within the company, you can expand your skill sets, gain exposure to different areas of the business, and build a diverse and fulfilling career.
If you are keen to explore this position or would like to refer a friend, please apply with an updated resume attached. Should you have any questions or concerns, please do not hesitate to reach out to the Talent Acquisition Manager in charge.
Be a Part of Something BIG!
The Partnership & Account Manager - Door-to-Door Channel is responsible for driving new-customer acquisition via Singtel's door-to-door channel while also building and managing strategic partner relationships to maximise commercial performance. This role manages outsourced field partners, ensures safe and compliant execution of door-to-door campaigns, delivers partner training and operational support, and partners with internal stakeholders to optimize campaign performance and customer experience.
Make an Impact by
Door-to-Door Channel Management
- New-customer acquisition targets for the Door-to-Door channel and develop field strategies and tactics to meet or exceed sales targets.
- Plan and execute door-to-door campaigns, including territory planning, resource allocation and create promotional bundles with internal stakeholders.
- Track and analyse sales KPIs, run root-cause analysis to address performance gaps and propose corrective actions produce regular senior-management reports with insights and process-improvement recommendations to lift conversion rates and improve customer outcomes.
- Ensure partners conduct door-to-door visits in accordance with Singtel standards, SOPs and safety requirements.
- Ensure all sales transactions are processed accurately through Singtel systems (eForm / RIMS) and closed in compliance with company policy.
- Builds and sustains trusted partner relationships via tailored support and joint business reviews prepares and presents MBRs/QBRs on sales performance, customer acquisition trends and growth plans.
- Deliver mandatory new-hire and refresher training: product, systems (eForm/RIMS), fraud awareness, PDPA, customer handling and safety.
- Ensure all field activities meet regulatory and company compliance standards and escalate non-compliance.
- Communicate product launches, service enhancements and campaign changes to partners and field teams.
- Provide operational support to partners for service issues, installations and customer escalations.
Partner Development & Operations
- Recruit, onboard and enable new door-to-door partners and agents to scale coverage and continuity.
- Maintain day-to-day relationships with partners provide operational guidance and escalate/resolve field issues promptly.
- Oversee incentive and commission payments for partners ensure timely disbursement and resolve disputes.
- Manage contractual renewals, ensuring contracts are approved and signed prior to expiry.
Skills for Success
- Bachelor's degree or Diploma in Business, Marketing, or related discipline preferred.
- 3-7+ years experience in field sales, channel/partner management or account management for senior roles, 7+ years with leadership experience.
- Demonstrated track record meeting/exceeding field sales targets and managing outsourced field teams.
- Prior exposure to door-to-door/direct selling, campaign execution and partner enablement strongly preferred.
- Partnerships relationship management, excellent coaching, people-management and stakeholder management skills.
- Strong operational discipline with high attention to compliance (PDPA, fraud prevention, SOPs).
- Data-driven problem solver: able to monitor KPIs, perform root-cause analysis and implement field tactics.
- Proficient in Microsoft Office applications.
- Strong communication, negotiation and presentation capabilities.
- Adaptable, proactive and able to manage multiple priorities in a fast-paced environment.
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
