Account Manager

Job Responsibilities

• Manage customer relationships and address key customer issues
• Onboard new corporate customers and their respective employees onto our platform and upsell services to existing customers as well as prospective ones
• Build and maintain strong, long-lasting client relationships and serve as the lead point of contact for all customer account management matters
• Help clients design corporate wellness programme
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Collaborate with other departments to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Identify strategic B2B and B2B2C partners that will bring synergies and help reach our short and long term targets
• Ensure adherence to market regulatory and compliance requirements
• Any adhoc duties required by the management as assigned

Job Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Possess a degree in Business Administration, Sales or relevant field