Job Title: Account Manager (Client Growth & Retention)
Location:Singapore
Job Overview
We are seeking an experienced Account Manager to manage and grow relationships with existing clients, driving adoption and revenue growth of our cross-border payment solutions.
This role focuses on post-onboarding client management, acting as a trusted advisor and working closely with internal teams to ensure strong service delivery, increased usage, and long-term account growth.
Key Responsibilities
- Manage and proactively engage a portfolio of existing clients, building strong, long-term relationships.
- Develop and execute account plans to increase transaction volumes, product adoption, and wallet share within assigned accounts.
- Adopt a consultative, solutions-oriented approach to understand client needs and recommend appropriate payment solutions.
- Actively encourage clients to expand usage of Lightnet's services based on their business flows and operational needs.
- Identify upsell and cross-sell opportunities within existing clients and collaborate with Sales when commercial negotiation or new contracts are required.
- Partner with internal teams (Operations, PMO, Compliance, Treasury, Technology) to ensure seamless onboarding and ongoing service delivery.
- Act as the voice of the client internally, providing structured feedback to improve service quality and product offerings.
- Monitor client performance, usage trends, and key metrics to identify risks and growth opportunities.
Requirements
- Bachelor's degree in Business, Finance, Marketing, or a related discipline.
- Minimum of 5 years of relevant experience in Account Management, Relationship Management, or Sales.
- Experience or strong familiarity with cross-border payments or financial services is highly preferred.
- Ability to grow revenue through existing client relationships.
- Strong analytical and problem-solving skills.
- Highly detail-oriented, proactive, and ownership-driven.
- Excellent written, verbal, and presentation skills in English.
- Strong proficiency in Microsoft Excel and PowerPoint.
