Job Description

What You'll Do

Client Relationship Management

Own a portfolio of accounts, serving as the primary point of contact and trusted advisor across all service touchpoints
Conduct regular structured client reviews to surface needs, flag risks, and demonstrate the value BNL is delivering
Build relationships across multiple stakeholder levels within each client organisation: operations, procurement, and sustainability where relevant
Resolve service issues and complaints with speed and ownership, coordinating internally to close gaps before they become churn risks

Account Growth & Retention

Identify upsell and cross-sell opportunities within existing accounts from service frequency adjustments to sustainability add-ons like waste audits, smart tracking, or valorisation services
Develop account plans for key clients with clear retention and growth targets
Negotiate contract renewals and service expansions, working with BD and pricing teams to structure commercially sound proposals
Monitor account health indicators, service complaints, collection data, invoice queries, and act on early warning signals before they escalate

Sustainability & Compliance Advisory

Stay current on Singapore's regulatory environment, NEA requirements, RSA obligations, SGX sustainability reporting, and Green Mark standards, and proactively brief clients on how changes affect them
Support clients in their ESG and mandatory reporting obligations

Internal Collaboration & Reporting

Work closely with operations to ensure service delivery matches client expectations and contractual commitments
Provide structured feedback from client interactions to inform service improvements and new product development
Maintain accurate account records, contact logs, and pipeline data in CRM report on portfolio performance against retention and growth targets

What We're Looking For

Qualifications & Experience

Degree in Environmental Science, Engineering, or a related discipline
3-5 years of experience in account management, client servicing, or B2B sales
Demonstrated track record of retaining and growing client accounts, not just servicing them
Familiarity with Singapore's environmental regulatory landscape (NEA, RSA, SGX sustainability reporting) is a strong advantage

Skills & Attributes

Commercially sharp - you understand margin, you spot expansion opportunities, and you're motivated by account growth, not just client satisfaction scores
Operationally literate - you can read a service report, understand a weight ticket, and have an intelligent conversation with a facilities manager about their bin centre
Sustainability-fluent - or actively becoming so clients increasingly need a partner who speaks ESG, not just logistics
Organised and accountable - you manage multiple accounts without things slipping, you document what matters, and you follow through on commitments
Credible and personable - you build trust quickly, communicate clearly at every level, and you're the kind of person clients are glad to hear from

Tools & Systems

Proficient in MS Office comfortable building client-facing reports and presentations
Experience with CRM systems for account tracking and pipeline management
Familiarity with waste management operations or environmental data platforms is an advantage