Account Manager

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn's 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
  
  

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

As an Account Manager, you will own a portfolio of strategic merchant partnerships within your assigned category, driving long-term growth through commercial strategy, consultative account management, and cross-functional collaboration. You will act as the primary point of contact for your merchants, helping them maximize business performance while strengthening Atome's position as a key growth partner.

Responsibilities

• Own and manage a portfolio of merchant partnerships, developing long-term account strategies that drive sustainable GMV growth and commercial success.
• Build trusted relationships with key merchant stakeholders, acting as a strategic advisor and identifying opportunities to grow their business on the Atome platform.
• Drive merchant performance through data-driven insights, business reviews, and tailored recommendations across marketing, promotions, commercial initiatives, and product adoption.
• Lead commercial discussions including annual planning, negotiations, partnership renewals, marketing investments, and other growth initiatives.
• Identify, prioritize, and execute revenue growth opportunities while optimizing marketing spend and commercial investments to maximize return.
  
  

Collaborate closely with cross-functional teams including Business Development, Marketing, Product, Operations, Finance, Risk, and Customer Service to deliver merchant initiatives and solve complex business challenges.

• Develop and execute category-wide growth strategies, identifying industry trends, competitive insights, and opportunities to strengthen Atome's market position.
• Partner with the Marketing team to conceptualize and execute campaigns, events, exclusive launches, social media activations, and merchant-funded initiatives.
• Monitor portfolio health through key performance metrics, proactively managing merchant retention, engagement, and long-term partnership success.
• Represent the voice of merchants internally by providing actionable feedback that contributes to product improvements and operational enhancements.
  
  

Minimum Qualifications

• 2+ years of experience in Account Management, Business Development, Client Success, Partnerships, or a related commercial role, preferably within fintech, payments, e-commerce, retail, or technology.
  
  

Proven track record of managing and growing strategic merchant or client relationships while consistently delivering commercial results.

• Strong commercial acumen with the ability to analyze business performance, identify opportunities, and translate data into actionable recommendations.
• Experience leading commercial negotiations, managing complex stakeholder relationships, and influencing decision-makers across multiple levels.
• An established network within Singapore's retail, lifestyle, fashion, beauty, or consumer industries is an advantage.
  
  

Strong project management skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment.

• Highly customer-centric with a passion for understanding merchant needs and becoming a trusted business partner.
  
  

Curious, proactive, and solutions-oriented, with the ability to navigate ambiguity and drive initiatives independently.

• Excellent communication, presentation, and stakeholder management skills.
• A collaborative team player who thrives in cross-functional environments and takes ownership of outcomes.