Role Overview
We are looking for a high-energy, relationship-driven Account Manager to serve as the primary point of contact for our key clients. Your mission is simple but vital: ensure our customers are thrilled with our service, find new ways to solve their problems with our products, and keep them growing with us for the long haul.
Key Responsibilities
- Relationship Management: Build and maintain deep, trusted advisor relationships with stakeholders across your assigned book of business.
- Revenue Growth: Identify opportunities for upselling and cross-selling to meet and exceed quarterly expansion targets.
- Retention: Own the renewal process. Proactively identify at-risk accounts and implement save strategies to minimize churn.
- Strategic Planning: Conduct regular Business Reviews (QBRs) to align our solutions with the client's evolving business goals.
- Internal Advocacy: Act as the voice of the customer, relaying feedback to Product and Marketing teams to drive continuous improvement.
What You Bring to the Table
- Experience: 4-5+ years in account management, customer success, or B2B sales (SaaS experience preferred).
- Communication: Exceptional verbal and written skills. You can explain complex ideas in a way that feels simple and exciting.
- Problem-Solving: You don't just report problems; you bring solutions. You're a natural negotiator who finds the win-win.
- Tech Savvy: Proficiency with CRM tools and a knack for learning new software quickly.
- Organization: You can juggle multiple high-priority accounts without dropping the ball.
