Account Management Executive

This role combines business development with client relationship management, delivering service excellence while driving revenue growth.

Job Responsibilities

• Identify and develop new business opportunities for facilities services (e.g., cleaning, pest control, waste management etc).

• Manage inbound and outbound sales enquiries, including preparing quotations and proposals.

• Build and maintain strong relationships with clients, understanding their operational requirements and service expectations.

• Coordinate with operations teams to ensure smooth service delivery and timely issue resolution.

• Handle customer feedback, complaints, and service recovery in a professional manner.

• Maintain accurate records of sales activities, contracts, and customer interactions.

• Achieve departmental business development KPIs.

Job Requirements

• Diploma or Degree in Business, Sales, Marketing, or related field.

• 1-3 years of experience in sales and/or customer service (experience in facilities services or B2B environment is an advantage).

• Strong communication and interpersonal skills.

• Customer-oriented mindset with problem-solving abilities.

• Ability to multitask and work in a fast-paced environment.

• Proficiency in Microsoft Office applications.

• Familiarity with Singapore market practices and service standards preferred.