Are you looking to join an industry-leading sales organisation
Will you like to join a global leader in Regulatory, Compliance and Risk Solutions
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About Our Team
Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers&apos ability to mitigate and manage risk.
About The Role
The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, ensuring partner/customers are on the supported version of the solution and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients&apos utilisation of our products and services.
In this role, youll hold a book of existing customers who youll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where youll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.
Responsibilities
- Delivering exceptional relationship management and client support
- Nurturing the assigned book of business and identify growth opportunities where applicable
- Meeting assigned targets for renewals and incremental revenue
- Identifying client training requirements and maintaining accurate records of training delivered
- Ensure Partner/customer are using the latest or supported version of the solutions used
- Providing quarterly updates to reporting manager
- Updating all opportunities in CRM timely
- Ensuring that partners/customers are effectively on boarded within the stated SLA
Requirements
- At least 3 years of experience in B2B or Enterprise solutions sales
- Have ability to manage a book of partners; partner life cycle management
- Have excellent communication and interpersonal skills to effectively engage with customers
- Be proactive and empathetic in addressing customer concerns and resolving issues
- Possess excellent analytical and problem-solving abilities to identify trends and opportunities
- Be adaptable and able to collaborate effectively with cross-functional teams
- Be results-driven with a focus on delivering exceptional partner and/or customer satisfaction and driving revenue growth
- Be detail-oriented and capable of managing multiple tasks and priorities effectively
- Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required
Learn more about the LexisNexis Risk team and how we work here
