Academic Service Executive (1 -year renewable contract)

Job Summary:

The Academic Services Executive serves as a key liaison between students, faculty, and administrative staff, ensuring smooth communication and efficient coordination of student-related activities. This role involves supporting the lecturers, assisting in events, managing student records, supporting academic and extracurricular programs, and addressing student concerns. He/she fosters a positive and inclusive environment, promotes student engagement, and contributes to the overall success of student services.

Duties/Responsibilities:

. Maintain and update student records, academic status, and attendance data in the system.

. Support matriculation, enrolment, change-of-status processes, and generation of academic letters and certifications.

. Track student progression and provide general academic guidance in line with institutional policy.

. Liaise with lecturers and partners on marking of scripts and coursework.

. Compile, verify, and tabulate marks for internal and external approval.

. Assist in organizing academic boards, plagiarism panels, and grade processing activities.

. Prepare approved result slips and ensure timely communication to students.

. Support scheduling of classes, exams, and workshops.

. Prepare and manage teaching contracts and coordinate with academic staff for timely execution.

. Ensure accurate and timely updates to academic timetables and exam schedules.

. Act as a point of contact for academic staff, students, and partner institutions regarding course-related matters.

. Assist in planning and coordinating school-related events, including graduation ceremonies.

. Maintain accurate data in institutional databases.

. Prepare reports and updates as required by the department.

. Provide student support services to students via emails, phone calls and face-to-face consultations.

. Monitor various students records, processing students requests, providing consultation and ensuring compliance of procedures and documentation.

. Conduct regular class visits and events to build rapport with students and to brief students on necessary academic regulations and to conduct in-class evaluations.

. Organize freshmen orientation for new students.

. Assist to prepare course materials and lesson plans for students.

. Coordinate graduation ceremonies and school events across various MDIS Schools/ Universities.

. Perform any other related administrative duties assigned in alignment with institutional policies.

. Take on additional assignments or projects as directed by the Management.

Required Skills/Abilities:

. Dynamic individual with service aptitude, passion for service delivery and a proactive approach.
. Prior experience working as a student coordinator is an advantage.
. Able to manage multiple priorities and meet tight deadlines in a dynamic environment.
. Able to work independently and collaboratively in a team setting.
. Strong command of spoken and written English.
. Willingness to maintain a strong presence at MDIS events and member functions.
. Ability to respond to problems and to assist students with a calm, courteous, and helpful attitude.
. Excellent verbal and written communication skills, interpersonal and customer service skills.
. Excellent organizational skills and meticulous attention to detail.
. Creative and effective problem-solving skills.
. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Education / Certification and Experience:

. Minimum A level / ITE / Diploma in any discipline.