9 Months Enterprise Services Manager (Bank) EAT

Key Responsibilities

1. Project & Transformation Support

• Support Enterprise Services transformation projects, including digital mailroom, records digitisation, workflow automation and process improvement initiatives.
• Coordinate project activities across business stakeholders, vendors and support functions.
• Track project plans, milestones, issues, dependencies and action items.
• Prepare project status reports, business cases, management presentations and approval papers.

2. Vendor & Contract Management

• Support sourcing and procurement activities, including requirements gathering, specifications, tender documentation, evaluations and negotiations.
• Manage contract renewals, extensions and sourcing exercises in collaboration with Procurement and relevant stakeholders.
• Monitor contract obligations, service levels, deliverables, service credits and supplier commitments.
• Coordinate vendor onboarding, transitions, performance reviews and governance meetings.

3. Service Delivery Management

• Act as the key coordination point between internal stakeholders and Enterprise Services providers.
• Monitor service performance and ensure compliance with contractual and operational requirements.
• Manage service incidents, escalations and issue resolution.

4. Risk, Governance & Compliance

• Support vendor due diligence, Third Party Risk Assessments (TPRA), audits and compliance activities.
• Maintain vendor, procurement and governance documentation.
• Track audit findings, remediation actions and risk-related issues.
• Ensure adherence to procurement policies, governance standards and regulatory requirements.

5. Operational & Business Support

• Support the continuity and effective delivery of mailroom, courier, stationery, office consumables and security print services.
• Identify opportunities for process improvement and operational efficiencies.
• Support other projects and initiatives as required.

Key Requirements

• 5-6 years of relevant experience in project management, vendor management, procurement, sourcing or enterprise services.
• Strong experience in project coordination, procurement and contract management.
• Proven ability to develop business cases, project proposals, management presentations and approval papers.
• Knowledge of vendor due diligence, third-party risk management and governance requirements.
• Strong stakeholder management skills, with the ability to work effectively with business teams, Procurement, Legal, Risk, Compliance and external suppliers.
• Strong organisational, analytical and documentation skills, with the ability to manage multiple priorities and deadlines.
• Good understanding of procurement processes, contract administration and service provider management.

For interested candidates, please send your updated resume:

Email: [Confidential Information]

Telegram: @Angie_TL

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599