Key Appointments
- Manning the service hotline/email enquiries and service counter (office hours) for direct clients and financial advisors enquiries
- Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues
- Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
- To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment
- Call verification to update client details, form amendments and reset password for accounts etc.
- Other ad-hoc admin and follow-up tasks assigned
- Attend to walk-in customer at our customer service centre
- Work closely with various departments and other CS team members
Requirements
- Diploma/Degree with 1 to 3 years of relevant experience in customer service, operational knowledge in financial institute would be advantageous
- Possess strong written communication and good oral skills and have a customer centric mindset
- Good interpersonal skills with both internal and external stakeholders
- Good team player with commitment and initiative
- Meticulous, organized and can work independently
- Comfortable with facing customer face to face
- Salary: $3,500 -$4,200
Interested applicants please email your resume to [Confidential Information]
Ivy Tham Yi Ru (R1104692)
Recruit Express Pte Ltd (EA Number: 99C4599)
