2 Months Customer Service/Admin BTS

Responsibilities

• Respond to basic customer enquiries via email
• Perform basic transaction checks and verify the completeness of customer forms and supporting documents
• Engage customers who are considering policy surrender to understand their concerns and explain relevant product features, benefits and alternative options
• Conduct face-to-face customer meetings when required and encourage suitable alternatives to policy surrender
• Maintain accurate records of customer interactions and follow-ups, coordinate with the Contact Centre Team Lead and internal teams, and support other customer service and administrative duties
• Any other ad hoc duties as assigned

Requirements

• Proficient in Microsoft Office

Interested candidates, please email your resume to [Confidential Information]
Attention to: Megan Ng Su Ting (CEI: R23115059)
Recruit Express Pte Ltd
EA No. 99C4599

... We regret that only shortlisted candidates will be contacted.