Key Responsibilities
- Serve as the primary coordination between Customer Service with Business Units and internal Supply Chain functions. Handle BU and Sales inquiries, ensuring clear, accurateresponses and effective follow-up to CS and SC.
- Translate BU requirements into actionable Customer Service and supply chain steps with clarity and ownership. Coordinate with Customer Service and Warehouse on residue, stock issues, and product availability.
- Strengthen BU confidence by ensuring prompt communication, accurate information flow to respective CS and SC for operational consistency. Take ownership of communication loops until all actions are fully closed.
- Support documentation for Halal, Kosher, NSF, and other regulatory certifications.
- Ensure product label compliance through SDS-to-label verification, phase-in/phase-out updates, and regulatory alignment.
- Partner with QA, Manufacturing, Marketing, Regulatory, and Procurement to maintain and audit readiness.
- Manage and verify Repacking TECO PO documentation.
- Conduct TECO status accuracy checks and ensure timely, correct closure of process orders.
- Coordinate closely with Planning and Warehouse to safeguard repacking accuracy, batch integrity, and expiry compliance.
- Main coordinator to support Portafeed activities, downstream, and regulatory-related BU requests.
- Consolidate and report key supply chain KPIs, ensuring data accuracy and timely submission.
- Track and monitor metrics related to repacking, TECO accuracy, regulatory compliance, BU requests, and cycle-time improvements.
- Highlight trends, gaps, ande xceptions to support decision-making and continuous improvement.
- Support initiatives improving repacking workflow, label accuracy, TECO governance, and documentation control.
- Identify process or system gaps and collaborate with technical teams on enhancements by chance.
- Help standardise supply chain documentation and compliance workflows across teams.
Key Competencies
- Strong liaison capability, especially in BU and Sales coordination.
- High accuracy and discipline in documentation, data reporting, and compliance.
- Confidence in managing KPIs and synthesising operational information.
- Calm, reliable, and consistent communicator across departments.
- Experience in supply chain, QA, CS, or regulatory support is an advantage.
If you are interested in exploring this role or other current openings in the market, kindly email me at [Confidential Information] with your resume.
We regret to inform that only shortlisted candidates will be notified.
Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No.199601303W
