12 Months Senior Admin Officer - Insurance NJN

12 Months Contract

Marina One

Responsibilities

. Register new GI claims promptly and accurately, ensuring required information and supporting documents are recorded in the relevant systems.

. Create and update reserves and process claim payments based on documented instructions and within applicable approval controls.

. Prepare, organize, scan, upload and maintain claim correspondence and supporting documents.

. Respond to general customer enquiries professionally and escalate technical, coverage, complaint or authority-related matters to the appropriate Claims Handler or Claims Manager.

. Monitor assigned administrative work and complete tasks within the applicable claims service level agreements.

. Support monthly claim file reviews, audits, reconciliations, reporting and claims-related projects when required.

. Maintain confidentiality and handle personal data in accordance with PDPA requirements and internal policies.

. Comply with applicable laws, regulations, business standards, claims procedures and internal controls.

. Perform other administrative duties assigned to support the smooth operation of the GI Claims team.

Requirements

. Prior experience in an administrative, operations, insurance or claims environment is required.

. Experience handling high-volume data entry, transaction processing, customer enquiries and document administration is required.

. BCP, PGI and CGI certifications are mandatory. Candidates must hold all three certifications.

. Proficient in Microsoft Office applications and comfortable learning and using multiple claims systems.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.