Job Description

Responsibilities

Conduct customer call surveys accurately and within required timelines.
Handle customer queries, feedback and complaints professionally and promptly.
Identify cases requiring clarification, follow-up or escalation.
Manage escalated complaints, service recovery and follow-ups.
Support customer service projects and process improvement initiatives, including user testing, data preparation and issue tracking.
Maintain clear and accurate documentation of customer interactions.

Requirements

3-5 years of Customer Service experience within the Financial Services industry.
Experience in customer call surveys, feedback and complaint handling.
Experience in escalated complaints and service recovery preferred.
Knowledge of financial advisory processes, insurance and investment products is advantageous.
Strong communication, active listening and problem-solving skills.
Able to work independently, multitask and meet service timelines.
MS Excel proficiency preferred.
CMFAS certifications preferred.

Interested applicants please email your resume to [Confidential Information]

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number: 99C4599)