Eunos
9am - 6pm (Mon - Fri)
Job Scope
- Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
- Resolve customers / financial representatives complaints and problems at first touchpoint resolution with good closure
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
- Ensure effective and timely follow-up as promised to customers / financial representatives
- Assess appeals and put up recommendation to Managers/Head/HOD
- Perform additional or overtime duties during operational exigencies when required
- Assist with ad-hoc initiatives/projects when delegated by management
Requirements
- Diploma/Degree in any field with relevant experience will be preferred
- Comfortable chatting through typing via live chat system with financial representatives
to [Confidential Information]
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
