12 Months Customer Service Associate #EEF

Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner .

Resolve customers / financial representatives complaints and problems at first touchpoint resolution with good closure .

Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system .

Ensure effective and timely follow-up as promised to customers / financial representatives .

Assess appeals and put up recommendation to Managers/Head/HOD .

Perform additional or overtime duties during operational exigencies when required . Assist with ad-hoc initiatives/projects when delegated by management

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted