12 Months Customer Care Officer (Livechat) #EEF

Early Applicant

2-5 Years

SGD 2,500 - 2,800 per month

Job Description

Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
Simultaneously handle multiple chats
Provide appropriate solutions and alternatives timely to meet the KPIs.
Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
Payment arrangement (dunning block, instalment plan, payment deferment etc.)
Other ad-hoc duties as assigned

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Email Address:

WhatsApp: 82653532

Telegram: @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted