12 Months Contact Center Executive #EEF

. Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors

. Inbound Call Centre manned by a team of CSEs and Team Leaders who answer calls from specific lines routed through AmazonConnect and Salesforce

. Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors

. The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company's service standards and quality objective:

. Handle customers enquiries, complaints and feedback across all business channels

. Handle escalated calls by new team members and outsourced contact centre

. Execute outgoing calls to contact new customers or follow-up with existing customers

. Perform any other duties or projects assigned by Manager / Team Leads

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted