1 Yr Customer Service Executive #BCL

Key Responsibilities

Customer Support

• Handle customer enquiries via phone, email, or walk-in channels

• Provide accurate information on products, services, and processes

• Resolve customer issues and complaints in a timely and professional manner

Operations and Administration

• Process customer requests, applications, and documentation

• Ensure proper recording and updating of customer information in systems

• Follow up on pending cases and ensure timely closure

Service Quality

• Maintain high service standards and meet response time KPIs

• Ensure compliance with company policies and procedures

• Escalate complex or unresolved issues to the relevant teams

Coordination

• Liaise with internal departments to resolve customer requests
• Support team operations and assist with ad-hoc administrative tasks
  

How to Apply:

Interested applicants, please email your resume to [Confidential Information]

.please note that only shortlisted candidates will be contacted

Lim Tyn Wei Crystal (Clara)

CEI No: R23117784

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EA Licence No: 99C4599