Job Responsibilities:
- Deliver high quality, accurate and prompt service to customers meeting or exceeding respective service levels and target turnaround time.
- Ensure that our service delivery processes are compliance with the relevant regulations, internal policies and procedures.
- Manage, lead, and provide guidance to a team of policy servicing executives and be responsible for the team performance.
- Review and streamline service processes regularly to improve operations efficiency.
- Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Development Plan.
- Manage customers complaints, escalate where necessary and collaborate with various internal stakeholders to achieve fair outcomes according to the complaint resolution process.
Qualified candidates are invited to submit their applications in (MS Word) format to
to Shaun Quek Yew Meng R1660732
[Confidential Information]
Recruit Express Pte Ltd
EA Licence No: 99C4599
Only shortlisted applicants will be notified.
