We are hiring 1 Year Contract Patient Liaison Centre Executive to be outsourced to our clients from reputable healthcare organizations.
Apply now!
Job Responsibilities
- Assist the Manager to supervise a team of staff
- Ensure smooth operation of appointments and all patient liaison services
- Review existing work processes/workflows, and propose continuous improvement to the processes/workflows
- Develop and implement new workflows to support the department's work
- Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole journey is seamless
- Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the jounrey goes smoothly
- Perform frontline counter duties at times
- On rotation for 24/7 on-call duties
- Provide On-Job Training(OJT) to new colleagues as assigned
- Coach and mentor team
- Develop and refine training materials and manuals
- Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions
- Be an effective lead to promote collegiality and teamwork within the department and hospital
- Assist Assistant Manager/ Manager to attend to complaints
- Investigate complaints and incidents
- Analyze service issues and proactively develop effective solutions to solve operational and systemic problems
- Write written replies to complainants
- Conduct quality audits to ensure high service standards and adherence to procedures and guidelines
- Actively participate as a member or team lead in quality improvement projects
- Responsible for managing fixed assets and equipment of the department (phone, IT systems)
- Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime
- Troubleshoot any technical problems encountered by the team
- Support in the collation of operational and management reports generate accurate statistics for management's decision making
- Ensure all documents and data are properly stored, filed and disposed of in accordance to poilices
- Participate in projects and workgroups
Organize meetings, write meeting minutes and follow-up on meeting action points
Participate in emergency planning exercise and render support in any emergency or incidents when required - Assist to carry out any other duties assigned
Job Requirements:
- Bachelor's Degree in any discipline
- Min. 2-3 years working experience in healthcare industry or any service-related industries
All Interested candidates are invited to email your resume in MS Word format to:
[Confidential Information]
Please include your full working experience, education background, notice period, expected salary.
Siow Hui Hui (Anthea)
Outsourcing Team
Ref Code: #HGNT
Recruit Express Pte Ltd
Company Reg. No. 199601303W| EA License Number: 99C4599
We regret to inform that only suitable candidates will be shortlisted for an interview
