Job Description

Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
Resolve complaints and issues at the first touchpoint wherever possible.
Maintain accurate records of interactions in the CRM system.
Ensure timely follow-up on enquiries and escalate when necessary.
Assess appeals and provide recommendations to management.
Support additional duties during operational needs or peak periods.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

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Job Type:

Permanent Job

Industry:

Other

Employment Type:

Full time

Key Skills

About Company

Last Updated: 19-10-2026 04:56:17 PM

2-5 yrs

SGD 3,600 - 4,500 per month

Singapore, Jalan Ahmad Ibrahim

Skills:

Problem Solving, Customs Management, Time Management, Customer Service, Cost Management, Order Fulfilment Administration, Tpm, Service Integrity, customs regulations, Customs Procedures, Interpersonal Skills, Decision Making

1-4 yrs

SGD 3,000 - 3,500 per month

Singapore

Skills:

Contacting candidates, Identifying Risks, Customer Service, Customer Service Excellence, Customer Service Solutions, appeals, Company Insurance, Project Staffing, Customer Support, Web Content, feedback to customer, Customer Followup, Team Player, Regulatory Compliance, Active Listening

2-5 yrs

SGD 2,800 - 3,500 per month

Singapore

Skills:

Microsoft Office, Microsoft Excel, Administration, administrative customer service organisation, Customer Service, Team Player, Liaise With Parents, Data Entry, Microsoft Word, Interpersonal Skills

1 Year Contract Customer Service Officer, Live Chat (Insurance) NJE

Job Description

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Key Skills

About Company

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