Responsibilities: Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
- Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG's Service Transformation & planning Team.
- Troubleshoot operational problems, document cleared responses and maintain a knowledge base for future reference.
- Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives. Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
- Maintain accurate and up-to-date records of operations activities and provide administrative support to the team
- Communicate and coordinate with internal and external stakeholders to address operational challenges.
- Assist in preparing reports and metrics for internal reviews and meetings.
Requirements:
- Min Diploma and above with supervisor experience in call centre environment
For interested candidates, please send your updated resume:
Email: [Confidential Information]
Telegram: @Angie_TL
Whatsapp: +65 96272860
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599
