1 year Call Centre Team Lead EAT

Working hours:

Any 5 days of the week (rotate every week)

. 8:30pm - 6pm (official hours)

. 2:30pm - 11:30pm

Responsibilities:

. Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.

. Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG's Service Transformation & Planning Team.

. Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.

. Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.

. Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.

. Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.

. Communicate and coordinate with internal and external stakeholders to address operational challenges.

. Assist in preparing reports and metrics for internal reviews and meetings.

For interested candidates, please send your updated resume:

Email: [Confidential Information]

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599