Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Build and lead a high-performing team of Account Executives to drive both new business acquisition and expansion growth within Singapore's public sector, including government agencies, statutory boards, and government-linked companies
Develop and execute a comprehensive sales strategy for the public sector segment in alignment with Sales Operations, encompassing competitive positioning, market presence, and go-to-market approach specific to government procurement and digital transformation initiatives for both new logos and existing account expansion
Actively engage in territory planning, relationship development with government stakeholders, and opportunity development while supporting Field Sales Teams in closing new business and expansion opportunities
Navigate and leverage Singapore's government digital transformation roadmap (Smart Nation, GovTech initiatives) to identify and develop strategic opportunities across new prospects and existing customers
Recruit, coach, and mentor team members to drive excellence in consultative and complex public sector selling, including new business development and account expansion strategies
Develop territories, quotas, and performance metrics for the sales team; communicate expectations and drive accountability for both new business and account growth
Manage and report accurate forecasts and pipeline to the business, accounting for public sector sales cycles and procurement timelines across new and expansion opportunities
Achievement of annual sales goals on a quarterly and annual basis, including new business targets and account expansion revenue
Engage confidently at C-level and senior government official meetings to understand public sector business requirements, governance priorities, and IT transformation objectives
Build effective working relationships with Solution Consulting, Customer Success, Marketing, Partner community, and ServiceNow executive leadership
Develop and maintain strategic relationships with key government contacts, procurement decision-makers, and budget holders at both new and existing accounts
Actively manage and grow the existing customer base through regular strategic engagement, relationship development, and account planning to identify and pursue expansion opportunities, cross-sell initiatives, and upsell potential
Partner with government relations and public sector specialists to ensure effective positioning and compliance with government procurement requirements

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Extensive track record of successful new business sales and account expansion in complex, regulated environments with strong C-level presentation and negotiation skills
Specific experience selling to and expanding relationships within Singapore government agencies, statutory boards, or GLCs is highly desirable
Deep understanding of Singapore government procurement processes, budget cycles, and decision-making structures
Strong success in recruiting, coaching, and managing high-performing sales teams focused on both new business and account growth
Strong strategic thinking with demonstrated analytical and financial planning skills to exceed quotas
Ownership of accurate CRM reporting and forecasting for new business and account expansion pipelines
Ability to build long-term strategic relationships with senior government officials and stakeholders to support new business and expansion initiatives
Demonstrated experience driving sales processes, pipeline generation, and working effectively with Sales Operations
Understanding of public sector business drivers, government priorities, and IT transformation agendas
Ability to adapt and thrive in a rapidly changing environment
Strong business acumen with understanding of government budgeting and ROI models
Proven ability to develop and leverage partner relationships and networks to grow revenue through new business and account expansion
Track record of building self-motivated, collaborative teams and developing top performers through coaching and appropriate topgrading

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Sales Director, Singapore Public Sector