Shangri-La Rasa Sentosa, Singapore

At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a Duty Manager to join our team!

As a Duty Manager, We Rely On You To

Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
Drive enhancements in guest experience by monitoring arrivals, departures, and service quality throughout their stay
Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
Communicate effectively with colleagues to ensure consistent awareness of hotel offerings and operational updates
Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

We Are Looking For Someone Who

Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment
Experience using OPMS and related hotel front office systems to manage guest services and operations
Educational background related to hotel management is preferred
Experience in managing emergency response and crisis management situations
Certification in CERT and First Aid is an added advantage

If you are the right person, what are you waiting for Click the apply button now!