Job Summary

Lead and manage daily retail operations to drive sales growth, enhance customer experience, and optimize store productivity through effective inventory control, staff management, and operational compliance.

Responsibilities

Lead daily retail operations to deliver consistent service quality and improve operational efficiency aligned with business goals
Analyze sales data to develop and implement targeted strategies that achieve or exceed sales performance objectives
Elevate customer experience standards by applying feedback and best practices to increase satisfaction and foster loyalty
Oversee inventory planning and stock accuracy to ensure timely replenishment and minimize shrinkage
Develop, implement, and maintain operational procedures, documentation, and reporting to support strategic business objectives
Coordinate merchandising standards, promotional activities, and in-store execution to maximize product visibility and sales impact
Monitor sales data and operational KPIs, applying basic financial controls to inform effective decision-making
Support digital marketing initiatives and online engagement efforts to broaden customer reach and drive sales growth
Ensure compliance with internal policies and relevant regulatory requirements to uphold operational integrity
Manage staff scheduling, onboarding, and performance evaluation to build a motivated, high-performing team
Liaise with suppliers, logistics partners, and service providers to maintain smooth and efficient supply chain operations

Preferred competencies and qualifications

Ability to communicate in Burmese to support customer engagement in relevant markets is preferred

Demonstrate independence, accountability, and adaptability to thrive in a fast-paced retail environment

Willingness to work retail hours including weekends and public holidays

Shop and Marketing Manager (Peninsula Plaza Retail hours)