Job Description

Drive AI-enabled automation across the Insurance business by working with stakeholders to understand existing processes, identify operational pain points and prioritise opportunities for AI solutioning.
Translate business requirements into practical solutions using existing AI tools, workflow automation platforms and scripting.
Build, test and implement AI solutions that streamline manual tasks, improve information processing and support business decision-making.
Support solution adoption through documentation, user guidance and training, and monitor effectiveness to identify further improvements.
Work with relevant teams to ensure data privacy, solution reliability and appropriate human review of AI-generated outputs.
Analyse business performance using SQL and analytical tools to identify trends, investigate issues and provide actionable insights.
Develop and maintain dashboards and reports, ensuring data accuracy and communicating findings clearly to business stakeholders.

Requirements

Bachelor's degree in Business Analytics, Information Systems, Computer Science, Statistics, Mathematics or a related discipline.
Minimum 1 year of relevant experience in business analysis, business intelligence or AI solutioning.
Hands-on experience implementing AI-enabled automation or workflow solutions, from understanding business needs through to deployment and user adoption.
Proficiency in SQL, with a sound foundation in data analysis, dashboard development and business performance reporting.
Ability to understand business processes, assess automation opportunities and translate requirements into practical, workable solutions.
Working knowledge of Python or another scripting language, with the ability to integrate tools and automate tasks using APIs or workflow automation platforms.
Familiarity with generative AI tools and their practical application, including output validation, data privacy and human oversight.
Strong problem-solving, communication and stakeholder management skills, with the ability to work independently and explain technical concepts to business users.
Experience in marketing analytics or the insurance industry is an advantage but not required.

Business Analyst (AI Solutions & BI) Insurance