Description

This is an onsite position requiring the team member to be onsite for all scheduled workdays. No relocation assistance is provided for this opportunity.

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Supply Chain Specialist – SAP S/4HANA Implementation & Operational Support is responsible for supporting end-to-end supply chain processes while playing a key role in SAP S/4HANA implementation, process optimization, and post-go-live operational support. This role bridges business operations and system execution across planning, inventory, warehouse, and shipping functions, ensuring that supply chain processes are effectively designed, adopted, and sustained within SAP S/4HANA.

Essential Duties And Responsibilities

Support end-to-end supply chain process execution across planning, inventory, warehousing, and shipping.
Participate in SAP S/4HANA implementation activities including requirements gathering, fit-gap discussions, process mapping, testing, and deployment support.
Work with business stakeholders to define supply chain process needs and align them with SAP S/4HANA capabilities.
Support process design and standardization for planning, warehouse operations, shipping, and inventory management.
Assist in system configuration validation, functional testing, and issue resolution during implementation and enhancement projects.
Execute test scripts for unit testing, integration testing, and user acceptance testing.
Support data validation, transaction accuracy checks, and process readiness for cutover and go-live.
Provide post-go-live support to resolve process issues, stabilize operations, and improve user adoption.
Monitor day-to-day SAP S/4HANA supply chain transactions and troubleshoot operational issues impacting supply, warehouse, or shipping performance.
Partner with cross-functional teams including procurement, manufacturing, logistics, customer service, and finance.
Maintain process documentation, work instructions, training materials, and support guides.
Identify opportunities for continuous improvement in system usage, process flow, and operational performance.
Support master data quality and process compliance within SAP S/4HANA.
Act as a liaison between business users and SAP functional/technical teams for incident resolution and enhancement requests.

Education

Bachelor's degree in Supply Chain, Operations, Business, Information Systems, or related field.

Work Experience

Minimum 5 years of experience in end-to-end supply chain operations.
Hands-on experience using SAP S/4HANA in supply chain processes.
Experience supporting SAP implementation, enhancement, or transformation projects.
Strong understanding of planning, warehouse, inventory, and shipping processes.
Experience with testing, issue tracking, process documentation, and user support.
Strong analytical, communication, and problem-solving skills.
Ability to work across both business operations and system/process improvement activities.

Preferred Knowledge, Skills And Abilities

Experience supporting SAP S/4HANA implementation or rollout projects.
Experience in manufacturing, distribution, or regulated industry environments.
Knowledge of fit-gap analysis, process mapping, and post-go-live support practices.
Exposure to integration points across procurement, production, logistics, and finance.
Experience supporting business users during system transition and stabilization phases.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [HIDDEN TEXT] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Sr Assoc, Supply Chain Operations