Are you a healthcare professional with a medical or nursing background who is passionate about patient safety and quality improvement

Ready to take your clinical expertise to the next level

We're looking for a Senior Assistant Manager / Manager to lead and support key initiatives in patient safety, clinical quality, risk management, and quality improvement across KTPH & YCH.

The role will be responsible in the administrative, management and coordination of the clinical quality, patient safety, clinical risk, quality improvement programmes, and activities across KTPH and YCH. She/He will take on the supervisory role in guiding the junior Assistant Manager in CQPV activities.

SPECIFIC

Perform the administrative, management and coordination of the KTPH &YCH's patient safety, clinical risk, quality improvement programmes, activities such as mortality and morbidity review, clinical quality review, focused clinical audits, clinical indicators analysis and reporting, hospital incident reporting, serious reportable events (SRE) and patient safety walkabouts.

Identify clinical issues by various means, e.g., case review, incident reporting, clinical quality data analytics, which may require escalation and further investigations and subsequent recommendation development and implementation by working with relevant stakeholders to facilitate quality improvement initiatives in KTPH & YCH.

Collect, analyse and monitor the performance for clinical indicators of the hospital, committees, departments, and provide updates to the relevant stakeholders in a timely manner. To integrate and provide data analytics for clearer oversight and support clinical decision-making capabilities to improve clinical care.

Provide secretariat support to KTPH & YCH Clinical Board and its Quality Assurance subcommittees, SRE committee within KTPH & YCH. Work with relevant internal and external stakeholders to resolve these issues and ensure high standards of clinical practice. Manage the investigations with various departments and reporting corrective actions and recommendations to Ministry of Health, when required.

Manage Patient Safety Collaboration Workgroup such as Speaking up for Safety and Implementing Reliability for Safer Healthcare. Point of contact for the Cognitive Institute.

Participate in clinical risk management programmes within KTPH & YCH.

Support, coordinate and manage patient safety programmes and workshops, and engagement of the clinical quality initiatives, e.g., Human Factors Workshop for the optimal participation, Clinical Practice Improvement Programme, Harm Reduction Collaborative initiatives etc. across KTPH & YCH and National Healthcare Group to ensure sustainability.

Prepare annual Clinical Board paper and presentation related to the Quality Assurance subcommittees, when required.

Adopting best practices as well as collaborating with relevant external and internal stakeholders. Inculcate a culture of clinical quality and patient safety, which may include raising staff awareness of quality improvement initiatives.

Advance the profile of CQPV in the areas of quality improvement and patient safety across KTPH & YCH.

(B) GENERAL

Perform other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.

Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.

Senior Assistant Manager / Manager will take on the supervisory roles or special projects, as directed by supervisor and Assistant Chairman Medical Board, CQPV.

JOB REQUIREMENTS

EDUCATION TRAINING AND EXPERIENCE

Degree in medical or nursing profession or equivalent
Post-graduate qualifications in management or healthcare administration or public health preferred
Minimum 3 years of healthcare experience or relevant experience in other settings
Proficient in Microsoft Office applications
Team player, good interpersonal and communication (verbal and written) skills

PROFESSIONAL LICENCE

Clinical Practice Healthcare Qualification certification preferred

Senior Assistant Manager / Manager, Clinical Quality, Performance & Value