Job description:

Role Overview
In this role, you will be the key link between IT and the business, working closely with stakeholders to ensure technology solutions support their day-to-day operations, business priorities, and long-term goals. You will help ensure that IT services are delivered in line with CMA CGM's technology strategy, standards, and policies. You will build strong working relationships with teams across Finance, Procurement, and other shipping-related functions. By understanding their challenges and needs, you will manage the centralised IT demand pipeline, help prioritise initiatives, and drive solutions that deliver meaningful business value.

You will work with business users to translate complex operational issues into clear technical requirements, define and scope IT initiatives, and develop business cases and ROI assessments. You will also partner with Solution Delivery teams to make sure projects are delivered effectively and meet the agreed business requirements. You will lead and coordinate teams through direct or matrix reporting, bringing together colleagues across global, regional, and cross-functional projects to deliver successful outcomes.

Key Responsibilities

Serve as the key liaison between IT and business stakeholders across Finance, Procurement, and shipping functions, building a strong understanding of business priorities and challenges.
Partner with stakeholders to identify, prioritise, and shape IT initiatives that align with business strategy, deliver value, and optimise available resources.
Translate business needs into clear, prioritised requirements and manage the IT demand pipeline from initial scoping through project delivery.
Facilitate discussions between business and IT teams to resolve process, data, and system gaps, while managing risks, dependencies, and cross-functional issues.
Work with Solution Delivery teams to define solutions, scope effort and timelines, and ensure projects are delivered in line with agreed business requirements.
Lead business UAT, coordinate feedback, and prioritise issues and fixes to support successful implementation.
Promote the adoption and re-use of existing global and regional solutions, while driving continuous improvement through feedback, lessons learned, and post-implementation reviews.
Lead portfolio reviews and provide clear, proactive updates to IT leadership, governance committees, and business stakeholders on progress, priorities, risks, and dependencies.
Coach and mentor junior team members in business processes, stakeholder engagement, and business analysis.

What We're Looking For

Bachelor's degree in IT, Computer Science, or a related field.
Over 12 years experience as an IT Business Partner or in a similar strategic IT-business role within a global organisation, including 3+ years supporting Finance technology.
Proven experience managing complex project portfolios and multiple concurrent technology initiatives.
Strong knowledge of cloud, automation, analytics, and AI/ML, with the ability to apply technology to business improvement.
Excellent communication, stakeholder-management, and influencing skills, with the ability to bridge Finance, business, and IT teams.
Demonstrated ability to lead cross-functional teams, build consensus, and influence technology priorities.
Strong business acumen in business-case development, value realisation, benefits tracking, and risk management.
Analytical and strategic mindset, with the ability to assess opportunities, manage risks, and make data-driven decisions.

Why Join CMA CGM

Be part of a global leader in shipping and logistics with ambitious growth plans.
Work in a collaborative, inclusive, and supportive environment.
Competitive salary and comprehensive benefits package.
Opportunities for professional growth and regional exposure.

**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:

(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you; (iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

IT Business Engagement Lead/Manager