Job Summary

We are looking for an experienced and organised Office& Operations Manager to manage overall office operations, lead officestaff, and ensure effective coordination across departments. This role worksclosely with management to translate business priorities into daily action,resolve operational issues, and improve team efficiency.

Key Responsibilities

Manage overall office operations, ensuring daily activities run smoothly and efficiently.
Lead office staff, allocate responsibilities, set work priorities, and monitor timely completion of tasks.
Establish clear communication and coordination between internal, warehouse, and delivery teams.
Manage office resources, supplies, facilities, and service providers.
Review workflows, resolve recurring issues, and implement improvements to strengthen productivity and service standards.
Guide staff, monitor performance, and identify training and development needs.
Ensure reports, business records, and operational documentation are accurate and completed on time.
Maintain and improve internal procedures, ensuring consistent practices across office teams.
Handle escalated administrative and operational matters and provide timely updates to management.
Support management with business planning, project coordination, and implementation of company initiatives.

Requirements

Degree in any discipline, preferably in Business Administration, Business Management, or a related field.
Relevant experience managing office operations and leading a team, preferably in wholesale trade, retail, or FMCG.
Strong leadership, communication, and coordination skills.
Able to take ownership of issues, exercise sound judgement, and manage competing priorities.
Experience in workflow improvement, vendor management, and cost control.
Proficient in Microsoft Office and Google Workspace familiarity with Warehouse Management Systems (WMS) is an advantage.

Office & Operations Manager