Who Are We

dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.

We are also recognised as one of Singapore's Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.

Work Arrangement: Fully On-site

Location: Menara Bangkok Bank, Kuala Lumpur

About the Role:

The Admin Manager is responsible for leading and overseeing the full spectrum of administrative operations for our Kuala Lumpur office. This role goes beyond day-to-day administration — you will be expected to drive operational excellence, enforce governance standards, manage vendor relationships, and act as a strategic support partner to the Country Manager. The ideal candidate is a mature, self-driven professional who can operate independently, lead from the front, and ensure the office runs at its best.

What You'll Do:

Office Administration & Operations (70%)

Oversee day-to-day office operations, facilities, supplies, equipment and vendor relationships to maintain a productive and organized work environment
Implement and enforce office policies, procedures and guidelines, and coordinate office maintenance, security and workplace safety requirements
Handle administrative functions including mail, documentation and scheduling, and plan office events such as weekly tea breaks and festive celebrations
Oversee pantry replenishment and ensure adequate stock levels
Manage procurement of office supplies and equipment, including sourcing, quotation and allocation
Coordinate business travel logistics, including flight and hotel bookings for local and regional members, and negotiate corporate rates with hotels and travel vendors
Act as PIC for employee hostel arrangements, and liaise with agents and landlords on tenancy and maintenance matters

Process Improvement & Administration

Identify operational gaps and drive continuous improvement initiatives
Develop and maintain admin SOPs to ensure consistency and compliance
Manage monthly expense tracking, invoice processing, and budget monitoring for admin-related expenditures

Business & Grant Support to Country Manager (30%)

Assist in coordinating and preparing documentation for government grant applications and related submissions to relevant agencies
Assist the Country Manager in general business operations, administrative follow-ups and cross-department coordination
Support the Country Manager in government liaison, including preparing documents and submissions, corresponding with relevant authorities and following up on applications and requirements.

What We're Looking For:

6-10 years of experience in office management, administration, or business operations with at least 1–2 years in a managerial or supervisory capacity
Bachelor's degree in Business Administration, Management, or a related field
Proven ability to manage vendors, negotiate contracts, and oversee procurement activities
Prior experience in government grant applications or liaising with government agencies is an added advantage
Strong analytical skills with experience preparing reports, business decks, and presentations
Excellent organizational and multitasking abilities in a fast-paced environment
Proficient in MS Office Suite (PowerPoint, Excel, Word); familiarity with AI tools is a plus
Good command of English and Mandarin in both written and spoken are preferable for communication with Chinese-speaking stakeholders
High level of professionalism, integrity, and discretion in handling confidential matters

Personal Attributes:

Mature, proactive, and solutions-oriented with a strong sense of ownership
Ability to lead independently with minimal supervision
Strong interpersonal skills with the ability to manage up, down, and across functions
Adaptable and resilient in a dynamic, fast-growing fintech environment

Admin Manager (Office Operations & Business Support)