To manage all aspects of the Hermès boutique in line with the commercial strategy approved by the management, and always within Hermès standards of image and services worldwide.

. Achieves sales targets and profitability goals

. Controls expenses and inventory shortage

. Provide visionary leadership through effective communication, fostering a positive work environment and high staff morale.

. Strengthens retention by emphasizing awareness of people and career development

. Ensures consistent high standards of customer service through on-going effective staff training

. Oversee the resolution of customer inquiries and issues, ensuring timely and appropriate responses.

Major Responsibilities:

1. Profit and Loss Management
. Plans the development of sales in your boutique
. Builds up the annual budget, keeps track of all foreseeable sales and expenses
. Achieves net profitability in line within the agreed budget

2. Sales Management
. Support the Sales Floor Manager in developing a selling strategy based on market trends, sales objectives and inventory control
. Monitor the implementation of these strategies with a quality and customer-service oriented sales policy
. Monitor that all the sales team fully understands the selling strategy and applies it
. Review the sales budget prepared by the Sales Floor Manager every 6 months

3. Buying
. Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)

4. Inventory
. Develop and implement long-term inventory strategies that align with sales forecasts and business goals.
. Establish and maintain strong relationships with key stakeholders to ensure timely and efficient stock replenishment.
. Collaborate with other departments, such as Merchandising, Communications, and Finance, to ensure inventory strategies are able to support overall business objectives.

5. Merchandising
. Ensure that the sales team is well trained by the Sales Floor Manager on merchandising skills
. Ensure that the shop display and environment is well maintained with company set standard of daily operation

6. Customer Service
. Ensures that every member of the sales team delivers an excellent service to all clients entering the boutique, in accordance with Hermès standards of customer service
. Foster sales and goodwill by ensuring proper service to all clients, enhancing their overall shopping experience
. During the absence of Sales Floor Manager, to support the team and manage conflicts that are escalated, ensuring positive resolutions and maintaining a harmonious store environment.

7. Team Management
. Mentor and develop the leadership skills of the Sales Floor Manager and Assistant Store Managers, fostering a culture of continuous improvement and professional growth.
. Develop and implement long-term workforce planning strategies to ensure the store is staffed with high-quality personnel at optimal levels.
. Develop strategies to enhance employee engagement, satisfaction, and retention, ensuring a motivated and dedicated workforce.
. Lead the resolution of major team conflicts and issues, ensuring a positive and productive work environment.
. Work with HR on succession planning by identifying and developing future leaders within the team.
. Foster a strong sense of team spirit, discipline, mutual respect, and loyalty to the company, setting the tone for the store's culture.
. Identify required training & development needs that will align with Hermes standards and business goals.
. Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills

8. Sales Administration
. Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
. Mentor the Sales Floor Manager and sales team, fostering a culture of continuous improvement and excellence in sales administration.
. Ensure all sales activities comply with company policies and regulatory requirements, implementing changes as necessary.

9. Communications
. Proposes to the Communications Team all communication strategies which could help achieve the sales objectives of your boutique
. Oversee the coordination of communication activities between the Boutique and the Communications Team, ensuring seamless execution and alignment with broader marketing campaigns.
. Provide guidance and training to the sales team on effective communication practices, ensuring they embody the brand's values in all interactions.
. Be at all times a proper ambassador for Hermès with all visitors of the boutique, and to ensure that each member of the sales team also acts as an ambassador of the brand

10. Property Management
. Ensures proper maintenance and renovation works, in line with the agreed budget
. Establish and maintain relationships with key vendors and contractors to ensure high-quality service and maintenance.
. Monitor the neighboring property market and proactively inform the company of any potential opportunities

Requirements & Capabilities:
. Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
. Strong business sales sense with solid analytical skills
. Ability to lead and drive performance and customer service
. Good customer relationship management skills
. Excellent spoken and written English.
. Must be a good team player, pleasant, service oriented and self motivated
. Strong leadership, interpersonal and communication skills
. Hands on computer knowledge of MS office

Store Director