Job ID: 20263

Location: West (Company transport provided)
Working hours: 8.30am - 5.30pm
Salary: up to $4,300 (Depending on experiences)

Job Description

Managing product quality and driving corrective actions as customer interface.

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer's perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

1. Customer Quality Interface

. Serve as the main point of contact for customer quality issues

. Communicate investigation status, root cause, and corrective actions clearly to customers

. Support customer meetings, reviews, and audits related to quality topics

2. Customer Complaint & Claim Handling

. Lead customer complaints, RTV, and quality claims

. Drive structured problem-solving activities

. Ensure timely containment, corrective, and preventive actions

3. Root Cause Analysis & Corrective Action

. Perform and coordinate root cause analysis across manufacturing, process, and engineering teams

. Validate effectiveness of corrective actions

. Prevent recurrence through system or process improvement

4. Quality Monitoring & Reporting

Monitor customer quality KPIs such as:

. Customer complaints

. Yield impact

. Defect trends

. Claim frequency

. Prepare regular quality reports and dashboards for customers and management

5. Cross-Functional Coordination

. Work closely with:

o Manufacturing

o Process Engineering

o QA / IPQA

o Supply Chain

. Drive alignment between customer expectations and internal execution

6. Audit & Compliance Support

. Support customer audits and quality system reviews

. Ensure compliance with customer-specific quality requirements and standards

. Follow up on audit findings and closure actions

Job Requirement

Degree in Engineering, Science, Quality Management or equivalent

2 years experience above in a QA role, Data Analyst or similar function is preferred

Skills (Good to have):

Quality tool: 8D, FMEA, SPC, RCA

Data analysis and trend monitoring

Understanding of yield and process variation

Strong communication skill

Ability to manage urgent issue under time pressure

Interested applicants, kindly send your updated resume to Joanne (R21101135) [HIDDEN TEXT] with the email subject header Job Application for 20263, Customer Quality Engineer.

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Customer Quality Engineer - JY