Cisco certifications (CCNP Collaboration or equivalent), Cloud voice (Azure, Zoom), change management), ITIL processes (incident, Voice Gateways, Webex, Automation Scripting, Cisco CUCM, SIP protocols, Problem, Microsoft Teams Direct Routing

electronic execution tools, AI tools, FINIQ, SSOX, algorithmic trading strategies, trading platforms and systems, ALLQ, Capital Markets, Bloomberg EMSX, Fixed Income Products, structured products, Equities