Job title: Senior Manager – Procurement (IFM)

Job location: Bangalore
Job area description: Pan India role

Job Grade: Reporting to: VP - Procurement

Team reports to: Region Procurement team (in proportion to expansion of business)

Working relationship-
Internal stakeholders: Departmental Heads, Departmental Regional Leads, SMEs, HR Lead & Admin Lead (in proportion to expansion of business and business requirements)
External stakeholders: Clients, Vendors, HR, Service providers (in proportion to expansion of business and business requirements)
Key Responsibilities:

1. Strategy and Governance: • Translate enterprise/category strategies into executable sourcing waves, supplier panels, and site deployment plans; ensure adherence to policies, DOA, controls, and audit requirements.

2. Category Management: Lead strategies for: a) Hard Services: HVAC, electrical, plumbing, fire and life safety, elevators, building automation systems, critical environments. b) Soft Services: janitorial, security, landscaping, waste, mail room, reception, food services. c) Utilities and Energy: electricity, gas, water, demand response, renewable energy and RECs. d) Capex/Projects: fit-outs, refurbishments, minor works, general contractors, materials. e) FM Technology: CMMS/IWMS, IoT sensors, BMS integrations, smart building solutions

3. Sourcing and Negotiation: Run market scans and RFI/RFP/RFQ events; negotiate master service agreements (MSAs), SLAs, KPIs, and pricing mechanisms (fixed, indexed, performance-based) using TCO and should-cost analyses, coordinate legal and risk reviews.

4. Supplier Relationship Management (SRM): Maintain tiered supplier panels; conduct QBRs; implement scorecards; drive corrective actions, continuous improvement, and joint value-creation; develop business continuity and risk mitigation plans.

5. Operational Excellence (P2P): Maintain catalogs/rate cards, enable eProcurement, improve PO cycle time, first-time match and touchless invoice rates; resolve exceptions and ensure accurate master data.

6. Financial Impact and Reporting: Deliver verified savings, cost avoidance, and working capital benefits; manage inflation/indexation; track benefits with Finance sign-off; support budgeting and forecasts.

7. Quality, Safety, and Compliance: Ensure compliance with corporate policies, client contracts, ethical sourcing, and EHS standards; align to ISO frameworks (ISO 9001, ISO 14001, ISO 41001) and applicable Indian statutory and safety regulations.

8. Sustainability and Diversity: Embed ESG targets in events and contracts; expand energy efficiency and waste reduction initiatives; support spend with diverse and small/local businesses while maintaining performance.

9. Stakeholder and Client Management: Partner with Facilities Operations, Projects, CRE, Engineering, Energy, Legal, and Finance; convert operational needs into sourcing solutions and mobilization plans; communicate progress and risks.

10. Data and Analytics: Build and maintain dashboards; analyze demand, consumption, and benchmarks; use predictive/market data to inform sourcing timing, rate resets, and supplier capacity.

11. People and Vendor Ecosystem Enablement: May supervise analysts/buyers; coach site teams on procurement processes and compliance; support change management during transitions and new client mobilizations.

Requirements

Required Qualifications-
Education: Bachelor's degree in Supply Chain, Engineering, Business, or related field; MBA or master's preferred.

IT Proficiency-§ e Procurement/ CLM: SAP Ariba / Coupa / Oracle / SAP MM / Ivalua
§ FM Platforms: CMMS/IWMS such as IBM Maximo, Planon, Archibus, ServiceNow Facilities.
• Analytics and BI: Power BI, Tableau, advanced Excel; familiarity with spend cubes and data quality governance.
• Project and Collaboration: MS Project or enterprise collaboration suites.

Experience: 10 –12 years in strategic sourcing/procurement, with significant exposure to IFM/FM or multi-site real estate portfolios in India; experience running end-to-end RFPs and contracting for hard/soft services and projects

Skills:
• Proven delivery of savings and service improvements across hard/soft FM categories and utilities/energy.
• Expertise in strategic sourcing, category execution, contracting (MSAs, rate cards, SLAs/KPIs), and supplier performance management.
• Strong financial acumen: TCO modelling, should-cost, indexation, and benefits realization with Finance validation.
• Knowledge of EHS and compliance frameworks; familiarity with ISO 41001, ISO 14001, ISO 9001, and applicable Indian statutory requirements; awareness of OSHA or equivalent standards as relevant to client sites.
• Experience managing large vendor ecosystems and union/non-union environments across regions.
• Excellent negotiation, stakeholder engagement, presentation, and executive-ready communication skills.
• Data-driven mindset with proficiency in analytics and continuous improvement.

Senior Manager - Procurement - IPC